If you receive the wrong item, your product arrives damaged from shipping, your parcel is lost in transit or your item is defective, we will refund you 100% of the price you paid for it or replace it for free of charge.
In order to qualify for this money back guarantee, you must contact us within 3 business days of receiving your product. You will be required to take photos of the damage or fault and email them through to us, stating what exactly is wrong. The claimed damage or fault must be visable via photo and if cannot be seen via photo you are welcome to send a video.From there, you will have to choice of a new product sent or a refund. We regret to inform you that we cannot just simply offer a refund if you claim your item is damaged, or of poor quality with no visable proof.
If your item is lost in transit.
If you have not received your product(s) within 6 weeks of dispatch*, please contact us. We will investigate and if there is a delivery issue where your item was returned to us or deemed lost by the carriers, rest assured that you will be fully refunded or we can arrange for dispatch of the order again free of charge. On this rare occasion, the choice would be yours.
*ATTENTION: March 2, 2020
The above has been temporarily revised until COVID19 is over.
If you do not receive your item within 8 weeks of the shipping notification we sent to you, please contact us and we will initiate a refund process. We apologize if there are delays in shipping due to no passenger air crafts operating, minimal cargo planes and back long. We do not control the shipping network or COVID19 restrictions. We do not know when shipping will go back to normal or COVID19 restrictions will be lifted in your country.
We accept returns.
If you ordered a product and are unsatisfied, had a changed of mind, or it doesn't fit, we do accept returns. However, you will need to contact us within 30 days of receiving the item(s) and from then you will have 7 days to arrange delivery back to us. You are required to pay for the shipping cost to return the product back to us. Please refer to the FAQ's tab for more information. Items cannot be returned to us if 30 days have passed and you have not stated your intention to organize a return of your item(s).
The only exception that applies is to personalized or custom made items. We are sorry but we cannot accept returns or issue refunds for personalized items, unless there is a spelling error. If a spelling error has occurred we will require a photo and cross reference the photo with your personalization request at time of order. In a rare instance that your item is spelled incorrectly, you will have to choice of a new product sent or a full refund and there would be no need to send back the incorrectly spelled item to us.
30 Day Money Back Guarantee.
If you are unsatisfied with your product please contact us within 30 days of receiving your item(s). You will need to explain why you are unsatisfied. From here, we will offer you a refund based on the following conditions:
1. You will need to return the item(s) to us.
2. The item(s) returned will need to be undamaged, complete with packaging, components, manuals, etc. We do not accept returns on pesonalized or custom made items.
3. Upon supplying the tracking number, we will issue you a 50% refund. Upon receiving the item(s), we will issue you remaining amount once the items are confirmed as unworn, unused, and in original packaging.